Returns & Exchange Policy

Effective Date: 30-03-2025
Email: sales@mwellhealthcare.com
Phone: 1800-891-2871
Address: 406, 4th Floor, Okay Plus Big Benn Tower, Near Palika Bazar, Jaipur, Rajasthan – 302007

At m-well Healthcare, we strive to ensure your complete satisfaction with every purchase. Our products are crafted with care to support your wellness journey, and we understand that sometimes returns or exchanges may be necessary.

Please read our policy carefully before placing your order.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

  • You received a damaged, defective, or incorrect product.

  • The item is unused, unopened, and in its original packaging.

  • You initiate the return request within 7 days of receiving your order.

Important: Due to hygiene and safety concerns, we do not accept returns or exchanges on opened, used, or tampered products, unless there is a proven quality issue.

2. Non-Returnable Items

  • Products that have been used or opened

  • Items purchased under special discounts or sale offers

  • Products with no safety seal, damaged due to misuse, or not in original condition

  • Free samples or complimentary items

3. How to Request a Return or Exchange

To initiate a return or exchange:

  1. Email us at sales@mwellhealthcare.com within 7 days of delivery.

  2. Include the following details:

    • Order ID

    • Name and contact details

    • Reason for return

    • Product images showing the damage/defect (if applicable)

Once approved, our support team will guide you through the return process.

4. Return Pickup and Shipping

  • For eligible returns, we will arrange a pickup from your delivery address where possible.

  • If reverse pickup is not available at your location, you may be asked to self-ship the product using a reliable courier service. We will reimburse standard courier charges upon submission of a valid receipt.

  • Products must be packed securely to avoid damage during transit.

5. Refunds

  • Refunds are initiated once we receive and inspect the returned item.

  • If approved, the refund will be processed to your original payment method within 5–7 business days.

  • For COD orders, we will request your bank account or UPI details to initiate the refund.

6. Exchanges

If you request an exchange:

  • A replacement will be shipped after we receive the returned product.

  • If the requested product is out of stock, you may choose an alternative or receive a full refund.

7. Cancellations

  • You may cancel your order before it is shipped. Once shipped, the order cannot be canceled.

  • To cancel, contact us at sales@mwellhealthcare.com with your order number.

8. Need Help?

Our customer support team is here to assist you.

📧 Email: sales@mwellhealthcare.com
📞 Phone: 1800-891-2871
📍 Address: 406, 4th Floor, Okay Plus Big Benn Tower, Near Palika Bazar, Jaipur, Rajasthan – 302007

Thank you for choosing m-well Healthcare — where wellness meets trust.